Tech Support · 910-WORSHIP
Modernize your AV. Get a number you can actually call.
Connect Tech Manager, and your church gets what most churches have never had: instant tech support that already sees your system. We catch issues before frustration starts — and when something does break, help is one phone call away, any time.
Already a WorshipMetrics church? Call from a number on your Phone tab, or have your support PIN ready. New to us? Call and we'll put you in touch with the team. AI phone support comes with Pro and Max.
What actually reaches a person
Four tiers, and most issues stop at the first.
Exactly how we support you
The first line of defense is really good AI.
We'll say it plainly: church AV systems have gotten complicated enough that AI with real system context is often better than first-line human support. So that's how we built it — AI up front with full view of your booth, humans fully integrated behind it.
Really good AI answers first
Luminos in the app, Journey on the phone — one intelligence, fully integrated. It answers instantly, any hour, any day, and starts diagnosing before a human queue would have picked up.
Tech Manager gives it eyes
Because Tech Manager runs on your booth PC, the AI isn't asking you to describe the problem — it's looking at it: encoder load, dropped frames, device status, network health, and your documented signal chain, live.
Cable Labels make it precise
We ask every church to label its cables to match the Signal Map. That's how support gets specific: not "check your connections" — but "reseat the cable labeled VID-002 on the back of the switcher."
A human, patched in when it matters
When AI can't close it, a real person who runs church production picks it up — by ticket on weekdays on every plan, or patched through by phone with Care or Sunday Assurance — with the AI's full diagnosis already in their hands. Sunday-critical calls are flagged as such the moment they come in, so the on-call pro knows what they are walking into.
Start with an onboarding call
We help you get documented — that's what makes 24/7 support this good.
Our goal is to simplify AV tech support and system operations. On a free onboarding call we walk your team through documenting the booth — devices, the Signal Map, and cable labels — so from day one, chat and phone support answer with your actual system in front of them, around the clock.
Powered by Pulse
The AV monitoring that powers your alerts is the same context support sees.
Pulse watches your booth computers, devices and streams while Tech Manager is running in your booth (it starts with the computer) — free forever. When you call or chat, support reads that same live telemetry: what's online, what changed, and the thirty minutes of health data before anything went wrong. Monitoring and support aren't two products; they're one system.
Free consultation
Not sure what your booth needs? Start with a free consultation.
Tell us what you have and what keeps going wrong. We'll tell you honestly whether it's a support problem, a setup problem, or an equipment problem, and what it would take to fix.
- A free, no-pressure call with our team
- Remote setup and onboarding included
- On-site installation and training available
- AI phone support any hour
Rather talk now?
Call 910-WORSHIPCable Labels · Signal Map
"Reseat VID-002." Not "check your connections."
Every cable in your Signal Map carries a label — VID-002, AUD-001, NET-007. Put matching Cable Labels on the physical cables, and support stops being generic. The AI can point a volunteer to the exact cable on the exact port, and the fix that used to take an hour of tracing takes a minute.
- The Signal Map documents every device, port, and cable run in your system
- Physical labels match the map, so anyone can find any cable — even their first Sunday
- Suggestions reference labels directly: precise, checkable, volunteer-proof
- Knowledge stops living in one person's head and starts living in the system
Our honest take
Why AI-first beats hold music.
Modern church AV is a network: digital consoles, NDI cameras, encoders, switchers, signage, and a stream — all interconnected. No first-line human can hold all of that on a cold call. AI with Tech Manager's live view can. That's not a cost-cutting story; it's a better-support story.
What AI-with-context does that a call center can't
- It holds your entire system in view at once — every device, port, and past fix — something no human on a first call can do
- It answers in seconds at 7:58 AM on Sunday, when a human queue would still be ringing
- It never asks you to explain your setup again — Tech Manager and your docs already told it
- AI help starts free — Luminos chat on every plan (5 conversations a month on Free, unlimited* on Pro and Max), and AI phone support with Pro and Max. *Unlimited for your church's own use, for help with your church's audio, video, lighting, streaming and WorshipMetrics.
- And it knows its limits: escalation to a human is built into the system, not a dead end
Fully integrated, chat to phone
Luminos in the app. Journey on the phone. One brain.
Luminos Chat and Journey aren't two support products — they're one intelligence, fully integrated into the platform. Chat from the dashboard while looking at your stream health, or call from the booth with your hands full of cable. Both see the same live system, the same docs, the same history.
Explain your setup once — to either of them — and both remember, forever. That's next-level detailed AV support no ticket queue can match.
Accountable by design
Every call logged. Every fix approved. Nothing hidden.
Register your team's numbers — tech director, pastor, volunteers, office — and calls are greeted by name and tied to your church automatically. The whole history lives in the app, right beside your alerts.
- Every call is logged with a transcript, summary, and outcome you can review in the app
- Escalated calls and voicemails automatically open a support case — with Journey's summary attached
- AI never changes your system without explicit approval — proposed fixes wait for your click
- Registered team numbers are greeted by name; everyone else uses your church's 6-digit code
Want more human?
Enhanced support stacks on any plan.
Care adds a person on weekdays, 9 to 6 CT, up to four hours of remote help a month, priority email tickets, and 5 more hours of AI phone support a month on top of your plan's. Sunday Assurance puts a production pro on call Sunday mornings — someone who can see your system remotely the moment you call — plus a Saturday system check and unlimited* AI phone support. We keep this one deliberately limited while we grow the team, so call us to sign up. Each add-on covers one campus. *Unlimited for your church's own use, for help with your church's audio, video, lighting, streaming and WorshipMetrics.
And when a human steps in
The reason we can promise this is that we have all been the person in the booth.
Journey and Luminos handle the first tier so that when a human picks up, it is someone who has actually run a service under pressure. More than forty years of worship technology between three people — a worship leader turned engineer, a working pastor, and twelve years of church booths — and that is the whole company.
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Paul Richards
Educator & Onboarding
Twelve years helping churches stream, at PTZOptics. Author of Helping Your Church Live Stream.
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Seth Haberman
CTO & Digital Pastor
Worship leader, camera operator, and the engineer who builds what he has already had to run.
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Rev. Andrew Esqueda
Pastor & Visionary
An active senior pastor with a real congregation and a real Sunday to get through every week.
No demo form. No callback window.
Questions about church tech support? Call us.
Already a WorshipMetrics church? Call from a number on your Phone tab, or have your support PIN ready. New to us? Call and we'll put you in touch with the team. Then download Tech Manager, connect your booth, and give it eyes.
📞 910-WORSHIP(910) 967-7447 · any time, any day
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